Financial Technologies Group offers a variety of support services to our customers. These services provide direct access to our expert technical resources, helping customers get the most from their Microsoft Dynamics GP investment and helping people to work efficiently.

Support services within tiered plans provide personalized one-to-one support, access to upgrades and updates, varied levels of support calls, and more.

Key Benefits

• Problem resolution support
• Designated Support Manager
• Guaranteed response time
• After hours coverage
• Critical situation escalation
• Proactive services, such as monthly database maintenance and Service Pack review and application
• Rapid onsite support
• Remote control access
• Multiple communication channels - telephone, email, Instant Messenger
• Self-service helpdesk software

Our support options provide customers with a choice of services that aligns with their individual business needs. To view our support options, click here.

Customers who choose one of our annual support contracts benefit from having a support team with an in-depth working knowledge of their unique installation and business processes related to Microsoft Dynamics GP.

If you have any questions, or would like help determining the right level of support for your business, contact us at 866.FTECH01 (866.383.2401).

If you are an existing customer, you can access our support software here.